ATT Digital Life Reviews

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Verified Reviewer
New Reviewer

Fraudulent and Discrimination

I sent them an email on their Facebook letting them know that my new phone which I had received on September 2020 was giving me trouble not letting me download IOS on November 16,2020. Which may I add it was a new family plan with 5 lines cable and internet. Was completely ignored sent photos of issue. Tried every possible way. Then once I COULDNT log on to Apple ID I reached out to Apple come to find out my phone had been hacked. I felt violated was under statement . Apple sent to investigation but could not tell me how long this had been going on for. Its sad ATT IN HOUSTON TEXAS could ask for payment of a non working phone yet me the Customer could not ask for assistance in repairing for a phone they gave me. Horrible HORRIBLE HORRIBLE SERVICE UNDER RICKYS MANAGEMENT IN KATY . I then made them aware that it had been hacked November 24,2020. Then they were open for dialogue completely discrimination not even a CALL OF APOLOGY. Please BEWARE OF THIS COMPANY

User's recommendation: NEVER USE ATT CORPORATION ESPECIALLY IN KATY TX.

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ID
#2307676 Review #2307676 is a subjective opinion of poster.
Preferred solution
Deliver product or service ordered
New Reviewer

Alarm not working properly

ATT Digital Life - Alarm not working properly
It stopped working and is doing this weird beeping thing. I dont know if its the battery but I thought they recently replace the battery. I am not sure what else to say here but it is not working properly and I would like to have it fixed. I think maybe a technician needs to come out but Im not sure if youre able to check it online first.
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ID
#2822069 Review #2822069 is a subjective opinion of poster.
Location
Miami, Florida
New Reviewer

Per tech here today-call for replacement

CO needs to be replaced and needs to be ordered and shipped to me before tech comes back in a week on 9/4

User's recommendation: Rep should have ordered when I called.

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ID
#2819215 Review #2819215 is a subjective opinion of poster.
Location
Howell Township, New Jersey
New Reviewer

Billing

Billing application for payment has been malfunctioning. When trying to pay the system does not login. Please help!
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ID
#2654732 Review #2654732 is a subjective opinion of poster.
Preferred solution
Resolve app problem and credit the fee.

I need a new alarm on my basement door

I HAD A NEW BASEMENT DOOR PUT IN &;;;;;; I NEED AN ALARM PUT ON IT, THE HANDY MAN DID NOT TAKE THE ALARM OFF THE OLD DOOR. I DO NT HAVE A NUMBER TO CALL DIGITAL LIFE.
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ID
#2636865 Review #2636865 is a subjective opinion of poster.
Location
Chicago, Illinois
New Reviewer

DIGITAL LIFE CONTACT

YOUR CONTACT SYSTEM SUCKS THIS ACTION CANNOT BE LINKED TO AN EMERGENCY WHAT MORE DO YOU WANT ME TO SAY SYSTEM

User's recommendation: BACK OFF WITH A T T DIGITAL LIFE SERVIVE.

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ID
#2597735 Review #2597735 is a subjective opinion of poster.
Service
Att Digital Life Service Transfer
Pros
  • Digital life
Cons
  • Contact service is no damn good
Preferred solution
D L C BATTERY REPLACEMENT
New Reviewer

Need door battery replaced

Door battery needs replaced ...can't find it.
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ID
#2294687 Review #2294687 is a subjective opinion of poster.
Preferred solution
Deliver product or service ordered

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
New Reviewer

Digital Life Has No Customer Loyalty

I've had Digital Life for two years and now I've sold my home! To transfer my equipment to the new owners, they assume the service and the equipment for $99. I've had issues with these new buyers so me communicating with them to make this happen, isn't in the cards! For me to keep the equipment, that I already paid for, and move it to my new house it's going to cost me $349 to downgrade to the basic plan or $849.99 to transfer my premium plan! To cancel the service, it costs me nothing, but the loss I paid for the equipment in the beginning... So, looks like I'm cancelling and leaving the equipment right where it is! So what AT&T is saying is that we only reward new customers but we penalize our loyal customers! Once I'm in my new home I'm switching internet, cable and phone to someone else and am dropping my cell phones through AT&T. I cannot back a company that has no customer loyalty!

User's recommendation: If you plan on keeping your home, you are fine! Ever plan to move, don't get their service!

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ID
#1821186 Review #1821186 is a subjective opinion of poster.
Service
Att Digital Life Service Transfer
Pros
  • Equipment and app worked great
Cons
  • Pita to transfer service or equipment
Loss
$600
Preferred solution
Let the company propose a solution
New Reviewer

Wireless absolutely......Digital Life NOT AT ALL!!!!

In 2016 we had service installed and the installer took out half the electrical in my upstairs, had to have an electrician fix it. Paid for 4 months but service didn't always work, alarm did not go off when daughter had a kitchen accident, thermostat didn't work correctly, cameras not pointed to see things etc. Called in late in the year and told them I would pay when service was corrected. New tech was great. Thought things were okay. Service never worked!!! I had uninstalled equipment. Fast forward to December and getting gifts...we find out that they have charged us for 4 months of service unpaid at 60 a month and 560 for equipment for an early termination after my call years prior! This disabled us from being able to add lines to our wireless account. The only numbers available are based in the Philipines and I was told on 12/24 we would have a resolution by 12/30 and that they would request charges be absolved. Reese, Raoul, another person whom I could not pronounce her name as well as someone identified as a manager by the name of Ashley offered me an address to write my frustration. Told me no other numbers are available and that there are no emails. I was told today that it is now 30 days and it is still being processed. In the last 2 and half years I had my brother in law pass away, 4 in college, one in high school, 2 car accidents and husband was in the hospital twice. I feel like no one listens and they just want you to leave them alone. Service was awful...all we wanted was for it to work!!!! Customer service is nonexistent and enough to cause an anxiety attack.
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ID
#1746855 Review #1746855 is a subjective opinion of poster.
Cons
  • Customer service
Reason of review
Didn't work, 2 installs, shorted house, horrible customer service, product left uninstalled
Loss
$760
Preferred solution
Full refund
New Reviewer

Failure to cancel account

I contacted ATT Digital Life regarding being billed for a month after I had called to cancel the account at the end of the previous month. The person I spoke to did not enter the cancellation date of April 30th as the final date I would reside in my previous home. I am currently on the phone waiting to resolve the issue. After 10 minutes I was disconnected. No resolution, Terrible company
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ID
#1541845 Review #1541845 is a subjective opinion of poster.
Location
Pompano Beach, Florida
Product
Att Digital Life Account
Cons
  • Customer service
Reason of review
Poor customer service
Loss
$45
Preferred solution
Let the company propose a solution

WORST AT&T PRODUCT YET!!

I'm a 20 year customer of AT&T, and for the first time in my relationship with you, I feel like I have experienced fraud!!! I called into customer service to ask about moving my service from my current location to another. Imagine my surprise when I was told by the customer service agent and that I would not be able to move my services WITHOUT starting a new 2-year agreement AND paying $350. when I asked why I can't just transfer the equipment that I had to the new location, I was told that I COULD do that, however I would need to get a new panel because the old panel would not work in the new location....so again I'm back to getting a whole new system and signing a new 2 YEAR agreement to continue my services. THIS IS INTRAPMENT PLAIN AND SIMPLE. Furthermore, the outsourced call center that is handling the calls for digital life is HORRIABLE. the first agent hung up on me when I pressed for further clarification on the transfer policy. I called back again, asked for a supervisor and was hung up on again after 15 minutes of waiting. I know this is an outsourced call center, and they need to be FIRED!!!! They are totally destroying your brand. I'm truly hoping my 20 years as a loyal customer is going to pay off and I can AT LEAST get a communication back from someone that actually works at AT&T Digital Life. Thank You.
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ID
#1231075 Review #1231075 is a subjective opinion of poster.
Service
Att Digital Life Service Transfer
Reason of review
Order processing issue

Directv Pay Per View Tv Service Review

I have recording of direct tv call center in the back ground saying n word many times senior president called sent him recording he gave me aten dollar credit I laughed and told him to keep it now they making me take it wow off to the News not write 313948****
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ID
#997683 Review #997683 is a subjective opinion of poster.
New Reviewer

Miss-applied payment

The P.O Box for AT&T Mobility and Digital Life (AT&T Security Services) are the same in Atlanta, GA. My payments to Digital Life are being posted to my mobile phone bill even though the check states Digital Life, the Digital Life account number is on the check and the Digital Life payment coupon is included. It is obvious that some one can't read! It takes several hours on the phone or the AT&T store to get the problem resolved. It seems a no brainer that the mail sorting should be easy enough but the easiest would be to have a separate P.O. Box for these since the two services interact very poorly.
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ID
#864935 Review #864935 is a subjective opinion of poster.
Location
Nashville, Tennessee
Product
Att Digital Life Account
Pros
  • Digital life
  • U-verse internet
  • Direct tv
Cons
  • Incompetent customer service
  • Same po box for different bills
Reason of review
Problems with payment
Preferred solution
Let the company propose a solution

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