ATT Digital Life
ATT Digital Life Overview
The generated data is based on reviews and questionnaires provided by PissedConsumer.com users.
ATT Digital Life has a 2.5 star rating based on 6 reviews. Consumers are mostly dissatisfied. Reviewers prize Billing Practices and Reliability, note medium price level, cite working equipment and app but report widespread issues with customer service, transfers, and unexpected charges.
Key Takeaways for Future Customers
- Check ATT Digital Life reviews and confirm billing and refund policies before subscribing.
- Expect possible hassles with service transfers, equipment moves, and contacting customer service.
Negative Feedback / Risk Areas
- Recurring customer complaints about billing errors, unauthorized charges, and slow refunds.
- Poor customer service, difficult cancellations, and trouble transferring subscriptions or equipment.
Positive Feedback
Equipment, app, and Digital Life features generally work well and some users report good reliability when installations are correct.
The generated data is based on reviews and questionnaires provided by PissedConsumer.com users.
ATT Digital Life has a 2.5 star rating based on 6 reviews. Consumers are mostly dissatisfied. Reviewers prize Billing Practices and Reliability, note medium price level, cite working equipment and app but report widespread issues with customer service, transfers, and unexpected charges.
Key Takeaways for Future Customers
- Check ATT Digital Life reviews and confirm billing and refund policies before subscribing.
- Expect possible hassles with service transfers, equipment moves, and contacting customer service.
Negative Feedback / Risk Areas
- Recurring customer complaints about billing errors, unauthorized charges, and slow refunds.
- Poor customer service, difficult cancellations, and trouble transferring subscriptions or equipment.
Positive Feedback
Equipment, app, and Digital Life features generally work well and some users report good reliability when installations are correct.
Media from reviews
Elizabeth, New Jersey
Trying unlock tablet
Tablet locked, want to open it. ZTE, it won't reset on options. After the reset process, I tried a few times; it goes to the same settings.
Preferred solution: Unlock tablet
User's recommendation: Give.them a call
Dallas, Texas
Cancelled account and need refund
- - Unauthorized charge of 4995 for a subscription.
- - The user did not subscribe and requests a refund.
You all took 4995 from my account unauthorized for subscription I did not subscribe for I don't know what kind of scam y'all running but I will get the proper authorities involved if my money is not returned to my account
User's recommendation: Y'all are scam don't mess with y'all
Doylestown, Pennsylvania
Overcharged
I was charged 27 times for a payment for $43.14, I need 26 of those payments credited to my account.
Palm Coast, Florida
Being charged for brinks installation
- - Brinks switch promised no installation charge.
- - Cameras were $399 each; claimed three installed, only one; $825 charged without notice.
Digital life told we that they were switching my service over to Brinks and there wouldn't be any charge for installation, but what they fail to tell me that the camera was $399 each and they said they had installed 3, which they only installed one,then they charge my credit card for $825 , without notifying me at all about the charging my credit card.I need them to put my $825 back on to my card Now!!!
User's recommendation: Please get a written Agreement before you let anyone install or
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerDigital Life Nonsense
- - Switched to Brinks; paying since Dec.
- - Now facing Digital Life collections.
- - Paying for two alarms.
- - One alarm was told to swap; contact who $197 sold to.
I was swapped to Brinks and have been paying them since like December. Now I see some collections nonsense asking for money about Digital Life.
Why would I be paying for two alarms one of which told me to swap because it no longer works. Please contact whoever you sold that $197 to and fix this.
- Equipment and app worked great
- Digital life
- Pita to transfer service or equipment
- Customer service
Preferred solution: Remove collections from my credit report.
User's recommendation: Service was ok but they are a mess with this Brinks crossover
East Lampeter, Pennsylvania
Cancelled account and need refund
- - Cancelled account over 11 months ago but still billed.
- - I was left on hold while the refund was escalated and reps switched.
I cancelled my account over 11 months ago and realized I was still getting billed and left me on hold and kept telling me they were esculating the refund. You stole from
Me. And switched me from rep to rep and no end in site
Preferred solution: Full refund
Germantown, Tennessee
Don’t use any more. Communication hard. Battery rings way too often.
Battery needs replacing way too often. Beeps constantly. I want it out of my house as soon as possible and no sales pitch about ring doorbell or Brinks replacement.
User's recommendation: Don’t get unless you are scared to stay alone.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerRequest to replace DLC battery for digital life. Please put in mail to our home address below
1004 Greystone Manor Parkway
Chesterfield, mo 63005
Thelma and Dennis Scherping
THe DLS battery needs to be replaced
Preferred solution: Deliver product or service ordered
User's recommendation: Would like you to replace DLC battery for digital life. Please call me at 636 891 ****. Appreciate your help. Hope to hear from you soon.
Alarm not working properly
- - It stopped working and is beeping.
- - Battery may be the issue since it was recently replaced.
- - A technician may need to come out.
It stopped working and is doing this weird beeping thing. I dont know if its the battery but I thought they recently replace the battery.
I am not sure what else to say here but it is not working properly and I would like to have it fixed. I think maybe a technician needs to come out but Im not sure if youre able to check it online first.
Per tech here today-call for replacement
CO needs to be replaced and needs to be ordered and shipped to me before tech comes back in a week on 9/4
User's recommendation: Rep should have ordered when I called
Chicago, Illinois
I need a new alarm on my basement door
I HAD A NEW BASEMENT DOOR PUT IN &;;;;;; I NEED AN ALARM PUT ON IT, THE HANDY MAN DID NOT TAKE THE ALARM OFF THE OLD DOOR. I DO NT HAVE A NUMBER TO CALL DIGITAL LIFE.
Billing
Billing application for payment has been malfunctioning. When trying to pay the system does not login. Please help!
Preferred solution: Resolve app problem and credit the fee.
DIGITAL LIFE CONTACT
YOUR CONTACT SYSTEM SUCKS THIS ACTION CANNOT BE LINKED TO AN EMERGENCY WHAT MORE DO YOU WANT ME TO SAY SYSTEM
- Digital life
- Contact service is no damn good
Preferred solution: D L C BATTERY REPLACEMENT
User's recommendation: BACK OFF WITH A T T DIGITAL LIFE SERVIVE
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerFraudulent and Discrimination
- - Phone hacked; Sept 2020 5-line plan with Nov 16 iOS download problem.
- - AT&T Houston billed for a non-working phone; customer says no repair help.
I sent them an email on their Facebook letting them know that my new phone which I had received on September 2020 was giving me trouble not letting me download IOS on November 16,2020. Which may I add it was a new family plan with 5 lines cable and internet.
Was completely ignored sent photos of issue. Tried every possible way. Then once I COULDNT log on to Apple ID I reached out to Apple come to find out my phone had been hacked. I felt violated was under statement .
Apple sent to investigation but could not tell me how long this had been going on for. Its sad ATT IN HOUSTON TEXAS could ask for payment of a non working phone yet me the Customer could not ask for assistance in repairing for a phone they gave me. Horrible HORRIBLE HORRIBLE SERVICE UNDER RICKYS MANAGEMENT IN KATY . I then made them aware that it had been hacked November 24,2020.
Then they were open for dialogue completely discrimination not even a CALL OF APOLOGY. Please BEWARE OF THIS COMPANY
Preferred solution: Deliver product or service ordered
User's recommendation: NEVER USE ATT CORPORATION ESPECIALLY IN KATY TX
Need door battery replaced
Door battery needs replaced ...can't find it.
Preferred solution: Deliver product or service ordered
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerDigital Life Has No Customer Loyalty
I've had Digital Life for two years and now I've sold my home! To transfer my equipment to the new owners, they assume the service and the equipment for $99.
I've had issues with these new buyers so me communicating with them to make this happen, isn't in the cards!
For me to keep the equipment, that I already paid for, and move it to my new house it's going to cost me $349 to downgrade to the basic plan or $849.99 to transfer my premium plan!
To cancel the service, it costs me nothing, but the loss I paid for the equipment in the beginning... So, looks like I'm cancelling and leaving the equipment right where it is!
So what AT&T is saying is that we only reward new customers but we penalize our loyal customers!
Once I'm in my new home I'm switching internet, cable and phone to someone else and am dropping my cell phones through AT&T.
I cannot back a company that has no customer loyalty!
- Equipment and app worked great
- Pita to transfer service or equipment
Preferred solution: Let the company propose a solution
User's recommendation: If you plan on keeping your home, you are fine! Ever plan to move, don't get their service!
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