Most helpful review

Overcharged

I was charged 27 times for a payment for $43.14, I need 26 of those payments credited to my account.
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ID
#3998872 Review #3998872 is a subjective opinion of poster.
Location
Doylestown, Pennsylvania

Being charged for brinks installation

Digital life told we that they were switching my service over to Brinks and there wouldn't be any charge for installation, but what they fail to tell me that the camera was $399 each and they said they had installed 3, which they only installed one,then they charge my credit card for $825 , without notifying me at all about the charging my credit card.I need them to put my $825 back on to my card Now!!!

User's recommendation: Please get a written Agreement before you let anyone install or.

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ID
#3911905 Review #3911905 is a subjective opinion of poster.
Location
Palm Coast, Florida

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Verified Reviewer
New Reviewer

Digital Life Nonsense

I was swapped to Brinks and have been paying them since like December. Now I see some collections nonsense asking for money about Digital Life. Why would I be paying for two alarms one of which told me to swap because it no longer works. Please contact whoever you sold that $197 to and fix this.

User's recommendation: Service was ok but they are a mess with this Brinks crossover.

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ID
#3462250 Review #3462250 is a subjective opinion of poster.
Location
Daphne, Alabama
Pros
  • Equipment and app worked great
  • Digital life
Cons
  • Pita to transfer service or equipment
  • Customer service
Loss
$197
Preferred solution
Remove collections from my credit report.

Don’t use any more. Communication hard. Battery rings way too often.

Battery needs replacing way too often. Beeps constantly. I want it out of my house as soon as possible and no sales pitch about ring doorbell or Brinks replacement.

User's recommendation: Don’t get unless you are scared to stay alone.

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ID
#3365947 Review #3365947 is a subjective opinion of poster.
Location
Germantown, Tennessee
New Reviewer

Cancelled account and need refund

I cancelled my account over 11 months ago and realized I was still getting billed and left me on hold and kept telling me they were esculating the refund. You stole from Me. And switched me from rep to rep and no end in site
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ID
#3330667 Review #3330667 is a subjective opinion of poster.
Location
East Lampeter, Pennsylvania
Loss
$650
Preferred solution
Full refund

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Verified Reviewer
New Reviewer

Request to replace DLC battery for digital life. Please put in mail to our home address below

1004 Greystone Manor Parkway Chesterfield, mo 63005 Thelma and Dennis Scherping THe DLS battery needs to be replaced

User's recommendation: Would like you to replace DLC battery for digital life. Please call me at 636 891 ****. Appreciate your help. Hope to hear from you soon.

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ID
#2983539 Review #2983539 is a subjective opinion of poster.
Location
Chesterfield, Missouri
Preferred solution
Deliver product or service ordered
New Reviewer

Alarm not working properly

ATT Digital Life - Alarm not working properly
It stopped working and is doing this weird beeping thing. I dont know if its the battery but I thought they recently replace the battery. I am not sure what else to say here but it is not working properly and I would like to have it fixed. I think maybe a technician needs to come out but Im not sure if youre able to check it online first.
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ID
#2822069 Review #2822069 is a subjective opinion of poster.
Location
Miami, Florida
New Reviewer

Per tech here today-call for replacement

CO needs to be replaced and needs to be ordered and shipped to me before tech comes back in a week on 9/4

User's recommendation: Rep should have ordered when I called.

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ID
#2819215 Review #2819215 is a subjective opinion of poster.
Location
Howell Township, New Jersey
New Reviewer

Billing

Billing application for payment has been malfunctioning. When trying to pay the system does not login. Please help!
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ID
#2654732 Review #2654732 is a subjective opinion of poster.
Preferred solution
Resolve app problem and credit the fee.

I need a new alarm on my basement door

I HAD A NEW BASEMENT DOOR PUT IN &;;;;;; I NEED AN ALARM PUT ON IT, THE HANDY MAN DID NOT TAKE THE ALARM OFF THE OLD DOOR. I DO NT HAVE A NUMBER TO CALL DIGITAL LIFE.
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ID
#2636865 Review #2636865 is a subjective opinion of poster.
Location
Chicago, Illinois
New Reviewer

DIGITAL LIFE CONTACT

YOUR CONTACT SYSTEM SUCKS THIS ACTION CANNOT BE LINKED TO AN EMERGENCY WHAT MORE DO YOU WANT ME TO SAY SYSTEM

User's recommendation: BACK OFF WITH A T T DIGITAL LIFE SERVIVE.

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ID
#2597735 Review #2597735 is a subjective opinion of poster.
Service
Att Digital Life Service Transfer
Pros
  • Digital life
Cons
  • Contact service is no damn good
Preferred solution
D L C BATTERY REPLACEMENT

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Verified Reviewer
New Reviewer

Fraudulent and Discrimination

I sent them an email on their Facebook letting them know that my new phone which I had received on September 2020 was giving me trouble not letting me download IOS on November 16,2020. Which may I add it was a new family plan with 5 lines cable and internet. Was completely ignored sent photos of issue. Tried every possible way. Then once I COULDNT log on to Apple ID I reached out to Apple come to find out my phone had been hacked. I felt violated was under statement . Apple sent to investigation but could not tell me how long this had been going on for. Its sad ATT IN HOUSTON TEXAS could ask for payment of a non working phone yet me the Customer could not ask for assistance in repairing for a phone they gave me. Horrible HORRIBLE HORRIBLE SERVICE UNDER RICKYS MANAGEMENT IN KATY . I then made them aware that it had been hacked November 24,2020. Then they were open for dialogue completely discrimination not even a CALL OF APOLOGY. Please BEWARE OF THIS COMPANY

User's recommendation: NEVER USE ATT CORPORATION ESPECIALLY IN KATY TX.

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ID
#2307676 Review #2307676 is a subjective opinion of poster.
Preferred solution
Deliver product or service ordered
New Reviewer

Need door battery replaced

Door battery needs replaced ...can't find it.
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ID
#2294687 Review #2294687 is a subjective opinion of poster.
Preferred solution
Deliver product or service ordered

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Verified Reviewer
New Reviewer

Digital Life Has No Customer Loyalty

I've had Digital Life for two years and now I've sold my home! To transfer my equipment to the new owners, they assume the service and the equipment for $99. I've had issues with these new buyers so me communicating with them to make this happen, isn't in the cards! For me to keep the equipment, that I already paid for, and move it to my new house it's going to cost me $349 to downgrade to the basic plan or $849.99 to transfer my premium plan! To cancel the service, it costs me nothing, but the loss I paid for the equipment in the beginning... So, looks like I'm cancelling and leaving the equipment right where it is! So what AT&T is saying is that we only reward new customers but we penalize our loyal customers! Once I'm in my new home I'm switching internet, cable and phone to someone else and am dropping my cell phones through AT&T. I cannot back a company that has no customer loyalty!

User's recommendation: If you plan on keeping your home, you are fine! Ever plan to move, don't get their service!

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ID
#1821186 Review #1821186 is a subjective opinion of poster.
Service
Att Digital Life Service Transfer
Pros
  • Equipment and app worked great
Cons
  • Pita to transfer service or equipment
Loss
$600
Preferred solution
Let the company propose a solution
New Reviewer

Wireless absolutely......Digital Life NOT AT ALL!!!!

In 2016 we had service installed and the installer took out half the electrical in my upstairs, had to have an electrician fix it. Paid for 4 months but service didn't always work, alarm did not go off when daughter had a kitchen accident, thermostat didn't work correctly, cameras not pointed to see things etc. Called in late in the year and told them I would pay when service was corrected. New tech was great. Thought things were okay. Service never worked!!! I had uninstalled equipment. Fast forward to December and getting gifts...we find out that they have charged us for 4 months of service unpaid at 60 a month and 560 for equipment for an early termination after my call years prior! This disabled us from being able to add lines to our wireless account. The only numbers available are based in the Philipines and I was told on 12/24 we would have a resolution by 12/30 and that they would request charges be absolved. Reese, Raoul, another person whom I could not pronounce her name as well as someone identified as a manager by the name of Ashley offered me an address to write my frustration. Told me no other numbers are available and that there are no emails. I was told today that it is now 30 days and it is still being processed. In the last 2 and half years I had my brother in law pass away, 4 in college, one in high school, 2 car accidents and husband was in the hospital twice. I feel like no one listens and they just want you to leave them alone. Service was awful...all we wanted was for it to work!!!! Customer service is nonexistent and enough to cause an anxiety attack.
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ID
#1746855 Review #1746855 is a subjective opinion of poster.
Cons
  • Customer service
Reason of review
Didn't work, 2 installs, shorted house, horrible customer service, product left uninstalled
Loss
$760
Preferred solution
Full refund
New Reviewer

Failure to cancel account

I contacted ATT Digital Life regarding being billed for a month after I had called to cancel the account at the end of the previous month. The person I spoke to did not enter the cancellation date of April 30th as the final date I would reside in my previous home. I am currently on the phone waiting to resolve the issue. After 10 minutes I was disconnected. No resolution, Terrible company
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ID
#1541845 Review #1541845 is a subjective opinion of poster.
Location
Pompano Beach, Florida
Product
Att Digital Life Account
Cons
  • Customer service
Reason of review
Poor customer service
Loss
$45
Preferred solution
Let the company propose a solution

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