Anonymous
map-marker Dallas, Texas

Cancelled account and need refund

You all took 4995 from my account unauthorized for subscription I did not subscribe for I don't know what kind of scam y'all running but I will get the proper authorities involved if my money is not returned to my account
View full review

User's recommendation: Y'all are scam don't mess with y'all

Anonymous
map-marker Doylestown, Pennsylvania

Overcharged

I was charged 27 times for a payment for $43.14, I need 26 of those payments credited to my account.
View full review
Anonymous
map-marker Palm Coast, Florida

Being charged for brinks installation

Digital life told we that they were switching my service over to Brinks and there wouldn't be any charge for installation, but what they fail to tell me that the camera was $399 each and they said they had installed 3, which they only installed one,then they charge my credit card for $825 , without notifying me at all about the charging my credit card.I need them to put my $825 back on to my card Now!!!
View full review

User's recommendation: Please get a written Agreement before you let anyone install or

Dawari Z

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
| map-marker Daphne, Alabama

Digital Life Nonsense

I was swapped to Brinks and have been paying them since like December. Now I see some collections nonsense asking for money about Digital Life. Why would I be paying for two alarms one of which told me to swap because it no longer works. Please contact whoever you sold that $197 to and fix this.
View full review
Loss:
$197
Pros:
  • Equipment and app worked great
  • Digital life
Cons:
  • Customer service
  • Pita to transfer service or equipment

Preferred solution: Remove collections from my credit report.

User's recommendation: Service was ok but they are a mess with this Brinks crossover

Tiffany L Umt
map-marker East Lampeter, Pennsylvania

Cancelled account and need refund

I cancelled my account over 11 months ago and realized I was still getting billed and left me on hold and kept telling me they were esculating the refund. You stole from Me. And switched me from rep to rep and no end in site
View full review
Loss:
$650

Preferred solution: Full refund

Anonymous
map-marker Germantown, Tennessee

Don’t use any more. Communication hard. Battery rings way too often.

Battery needs replacing way too often. Beeps constantly. I want it out of my house as soon as possible and no sales pitch about ring doorbell or Brinks replacement.
View full review

User's recommendation: Don’t get unless you are scared to stay alone.

Kyasia Uzr
map-marker Miami, Florida

Alarm not working properly

ATT Digital Life - Alarm not working properly
It stopped working and is doing this weird beeping thing. I dont know if its the battery but I thought they recently replace the battery. I am not sure what else to say here but it is not working properly and I would like to have it fixed. I think maybe a technician needs to come out but Im not sure if youre able to check it online first.
View full review
Thelma S Agf

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
| map-marker Chesterfield, Missouri

Request to replace DLC battery for digital life. Please put in mail to our home address below

stars-rating-full stars-rating-full stars-rating-full stars-rating-full stars-rating-full
1004 Greystone Manor Parkway Chesterfield, mo 63005 Thelma and Dennis Scherping THe DLS battery needs to be replaced
View full review

Preferred solution: Deliver product or service ordered

User's recommendation: Would like you to replace DLC battery for digital life. Please call me at 636 891 ****. Appreciate your help. Hope to hear from you soon.

Pratik Owd
map-marker Howell Township, New Jersey

Per tech here today-call for replacement

stars-rating-full stars-rating-full stars-rating-full stars-rating-full stars-rating-full
CO needs to be replaced and needs to be ordered and shipped to me before tech comes back in a week on 9/4
View full review

User's recommendation: Rep should have ordered when I called

Anonymous
map-marker Chicago, Illinois

I need a new alarm on my basement door

stars-rating-full stars-rating-full stars-rating-full stars-rating-full stars-rating-full
I HAD A NEW BASEMENT DOOR PUT IN &;;;;;; I NEED AN ALARM PUT ON IT, THE HANDY MAN DID NOT TAKE THE ALARM OFF THE OLD DOOR. I DO NT HAVE A NUMBER TO CALL DIGITAL LIFE.
View full review
Carlos S Cho

Billing

Billing application for payment has been malfunctioning. When trying to pay the system does not login. Please help!
View full review

Preferred solution: Resolve app problem and credit the fee.

winston G

DIGITAL LIFE CONTACT

YOUR CONTACT SYSTEM SUCKS THIS ACTION CANNOT BE LINKED TO AN EMERGENCY WHAT MORE DO YOU WANT ME TO SAY SYSTEM
View full review
Pros:
  • Digital life
Cons:
  • Contact service is no damn good

Preferred solution: D L C BATTERY REPLACEMENT

User's recommendation: BACK OFF WITH A T T DIGITAL LIFE SERVIVE

Loren Y

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

Fraudulent and Discrimination

I sent them an email on their Facebook letting them know that my new phone which I had received on September 2020 was giving me trouble not letting me download IOS on November 16,2020. Which may I add it was a new family plan with 5 lines cable and internet. Was completely ignored sent photos of issue. Tried every possible way. Then once I COULDNT log on to Apple ID I reached out to Apple come to find out my phone had been hacked. I felt violated was under statement . Apple sent to investigation but could not tell me how long this had been going on for. Its sad ATT IN HOUSTON TEXAS could ask for payment of a non working phone yet me the Customer could not ask for assistance in repairing for a phone they gave me. Horrible HORRIBLE HORRIBLE SERVICE UNDER RICKYS MANAGEMENT IN KATY . I then made them aware that it had been hacked November 24,2020. Then they were open for dialogue completely discrimination not even a CALL OF APOLOGY. Please BEWARE OF THIS COMPANY
View full review

Preferred solution: Deliver product or service ordered

User's recommendation: NEVER USE ATT CORPORATION ESPECIALLY IN KATY TX

David M Ewa

Need door battery replaced

Door battery needs replaced ...can't find it.
View full review

Preferred solution: Deliver product or service ordered

Anthony B Xpf

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

Digital Life Has No Customer Loyalty

stars-rating-full stars-rating-full stars-rating-full stars-rating-full stars-rating-full
I've had Digital Life for two years and now I've sold my home! To transfer my equipment to the new owners, they assume the service and the equipment for $99. I've had issues with these new buyers so me communicating with them to make this happen, isn't in the cards! For me to keep the equipment, that I already paid for, and move it to my new house it's going to cost me $349 to downgrade to the basic plan or $849.99 to transfer my premium plan! To cancel the service, it costs me nothing, but the loss I paid for the equipment in the beginning... So, looks like I'm cancelling and leaving the equipment right where it is! So what AT&T is saying is that we only reward new customers but we penalize our loyal customers! Once I'm in my new home I'm switching internet, cable and phone to someone else and am dropping my cell phones through AT&T. I cannot back a company that has no customer loyalty!
View full review
Loss:
$600
Pros:
  • Equipment and app worked great
Cons:
  • Pita to transfer service or equipment

Preferred solution: Let the company propose a solution

User's recommendation: If you plan on keeping your home, you are fine! Ever plan to move, don't get their service!

Brandon R Bgl

Wireless absolutely......Digital Life NOT AT ALL!!!!

stars-rating-full stars-rating-full stars-rating-full stars-rating-full stars-rating-full
In 2016 we had service installed and the installer took out half the electrical in my upstairs, had to have an electrician fix it. Paid for 4 months but service didn't always work, alarm did not go off when daughter had a kitchen accident, thermostat didn't work correctly, cameras not pointed to see things etc. Called in late in the year and told them I would pay when service was corrected. New tech was great. Thought things were okay. Service never worked!!! I had uninstalled equipment. Fast forward to December and getting gifts...we find out that they have charged us for 4 months of service unpaid at 60 a month and 560 for equipment for an early termination after my call years prior! This disabled us from being able to add lines to our wireless account. The only numbers available are based in the Philipines and I was told on 12/24 we would have a resolution by 12/30 and that they would request charges be absolved. Reese, Raoul, another person whom I could not pronounce her name as well as someone identified as a manager by the name of Ashley offered me an address to write my frustration. Told me no other numbers are available and that there are no emails. I was told today that it is now 30 days and it is still being processed. In the last 2 and half years I had my brother in law pass away, 4 in college, one in high school, 2 car accidents and husband was in the hospital twice. I feel like no one listens and they just want you to leave them alone. Service was awful...all we wanted was for it to work!!!! Customer service is nonexistent and enough to cause an anxiety attack.
View full review
Loss:
$760
Cons:
  • Customer service
Reason of review:
Didn't work, 2 installs, shorted house, horrible customer service, product left uninstalled

Preferred solution: Full refund

Why Trust Reviews on PissedConsumer?

  • Professional auto and live moderation
  • 100% user-generated content
  • Equal opportunity and protection
  • Zero tolerance for fake reviews
  • Verified content
  • PissedConsumer is on the Inc. 5000 list

For more information read Blog article